Return & Refund Policy
At StickCorner, customer satisfaction is one of our highest priorities. We are committed to supplying only genuine, factory-new products and ensuring that every order is carefully inspected before shipment. Because of the nature of the products we sell, our Return & Refund Policy differs from the policies commonly used by many other online retailers. Please read this policy carefully before placing an order. By completing a purchase through StickCorner, you acknowledge that you have reviewed and accepted the terms described on this page.
General Return Policy
Due to the nature of heated tobacco products, standard product returns and exchanges are not accepted once an order has been processed and shipped. Customers are encouraged to review product descriptions, compatibility information, and order details carefully before completing their purchase. If you have questions before placing an order, our customer support team will be happy to assist you. Every order is prepared with care and securely packaged before leaving our fulfillment center. We strive to minimize shipping issues by following strict quality control procedures throughout the fulfillment process.
Damaged Shipments
If your shipment arrives with severe damage that makes the product unusable, please contact our customer support team as soon as possible after delivery. To help us review your request efficiently, customers may be asked to provide:
Photographs of the damaged package.
Photographs of the damaged products.
The shipping label and tracking information.
A brief description of the issue.
Each request is reviewed individually by our support team. If the claim is approved, StickCorner may provide either:
A free replacement shipment (reship)
A full refund.
Additional information regarding shipping procedures and delivery responsibilities can be found in our Shipping Policy. Information about accepted payment methods and payment processing is available in our Payment Policy.
Refund Eligibility
StickCorner carefully reviews every request related to damaged shipments to ensure that each case is handled fairly and consistently. While standard product returns and exchanges are not accepted, we understand that shipping incidents can occasionally occur during international transportation.
If a product arrives severely damaged and is no longer usable, customers should notify our support team as soon as possible after receiving the shipment. Requests submitted long after delivery may be more difficult to investigate due to carrier limitations and verification requirements. Our team evaluates each claim individually based on the information provided. Customers may be asked to submit photographs of the package, damaged products, shipping label, and any other information that helps us assess the situation accurately.
Approved Claims
If, after reviewing the submitted information, StickCorner determines that the product was significantly damaged during transportation and cannot reasonably be used, we may offer one of the following resolutions:
A free replacement shipment (reship)
A full refund.
The appropriate resolution will depend on the specific circumstances of each case and will be determined by our customer support team after completing the review. Our objective is to resolve legitimate shipping issues promptly while maintaining a fair and transparent claims process for all customers.
Additional Policy Information
This Return & Refund Policy should be read together with the other policies that govern purchases made through the StickCorner website. These documents explain important information regarding customer responsibilities, payments, shipping procedures, and website usage. We encourage customers to review our Terms & Conditions before placing an order to better understand the rules governing the use of our website and our services. Customers who have general questions regarding orders, shipping, payments, or product information can also visit our Frequently Asked Questions page, where many common topics are explained in greater detail.
Our Commitment to Fair Customer Service
Customer satisfaction remains one of our core priorities. Every request submitted to our support team is reviewed carefully, and we strive to provide clear communication throughout the entire process. Although the nature of our products prevents us from accepting standard returns, we remain committed to treating every customer fairly, responding promptly to legitimate concerns, and providing appropriate solutions whenever a shipment arrives with significant transport damage.
Thank You for Choosing StickCorner
We sincerely appreciate the trust our customers place in us. Every order represents our commitment to delivering genuine products, professional service, and reliable worldwide fulfillment. Our team remains dedicated to providing a transparent shopping experience, responding promptly to customer inquiries, and resolving legitimate shipping issues fairly and efficiently whenever they occur. Thank you for choosing StickCorner. We look forward to continuing to serve adult tobacco consumers around the world with authenticity, reliability, and customer-focused support.