Shipping Policy

At StickCorner, we are committed to providing reliable worldwide shipping for adult customers purchasing genuine heated tobacco products. Since 2019, we have built our logistics process around reliability, transparency, and customer satisfaction. Every order is carefully prepared before shipment, and our team works to ensure products are packaged securely and dispatched as quickly as possible. We currently serve customers around the world and continuously improve our fulfillment process to provide dependable international delivery while maintaining the highest standards of service.

Order Processing

Orders are processed every business day after payment has been successfully confirmed. Once an order enters our fulfillment system, our team carefully verifies product availability, prepares the shipment, and packages every item to help ensure it arrives safely. Depending on the destination country, your order may be shipped from one of our fulfillment locations in order to provide the most efficient delivery available. This flexible shipping model allows us to reduce transit times whenever possible while maintaining consistent service for customers worldwide.

Shipping Methods

StickCorner offers two shipping options depending on the customer’s preference. Our standard shipping service is provided through national postal services and is available at no additional shipping cost. Estimated delivery time for standard shipping is generally 10–30 business days, although actual delivery may vary depending on customs procedures, local postal services, weather conditions, holidays, and other factors outside our control.

Customers interested in browsing our complete product selection before placing an order can explore our IQOS Products collection. Before completing your purchase, we also recommend reviewing our Payment Policy to understand the payment methods currently accepted by StickCorner.

Tracking Your Shipment

Once your order has been processed and dispatched, you will receive a shipping confirmation together with a tracking number. This allows you to monitor your shipment throughout the delivery process using the tracking service provided by the shipping carrier. Delivery progress depends on the destination country, customs procedures, and local postal operations.

Delivery Delays and Customs

International shipments may be subject to customs inspections or import procedures depending on the regulations of the destination country. These procedures are controlled entirely by local customs authorities and may affect overall delivery times. Customers are responsible for understanding and complying with the import regulations that apply in their country before placing an order. Any customs duties, taxes, or import fees that may apply are the responsibility of the customer unless otherwise specified.

Damaged or Missing Shipments

Every order is carefully inspected and securely packaged before leaving our fulfillment center. This information allows our team to review each situation quickly and determine the appropriate resolution. As explained in our Return & Refund Policy, standard product returns are not accepted. However, if a product arrives significantly damaged and cannot be used, StickCorner may provide either a free replacement shipment or a full refund.

Need Assistance?

If you have questions regarding shipping, delivery status, tracking information, or your order, our support team is available seven days a week through email and online chat. Before contacting us, you may also find immediate answers by visiting our Frequently Asked Questions page, where we address many of the most common questions about shipping, delivery, payments, and customer support.

Our Commitment to Reliable Worldwide Delivery

Since 2019, StickCorner has continued improving its international fulfillment process to provide dependable worldwide shipping for adult tobacco consumers. Every order receives the same level of care, regardless of destination. We appreciate the trust our customers place in us and remain dedicated to providing reliable service, transparent communication, and professional support before, during, and after every shipment.