Help Center
Products and Compatibility
Do you sell only genuine products?
Yes. Every product available at StickCorner is 100% genuine and factory new. We never sell used, refurbished, or imitation products. Authenticity is one of our highest priorities, and every order is prepared using carefully sourced products from our international fulfillment network.
What products can I buy from StickCorner?
Our store specializes in genuine heated tobacco products for adult consumers. Customers can explore our complete collection of IQOS Products, including devices, accessories, and compatible heated tobacco products.
Do TEREA sticks work with every IQOS device?
No. TEREA Sticks are designed specifically for compatible IQOS ILUMA devices and should only be used with supported models. Before ordering, we recommend browsing our complete TEREA Sticks collection and carefully checking product compatibility to ensure you purchase the correct products for your device.
General Questions
Who can place an order?
StickCorner sells products exclusively to adult customers aged 21 years or older, or to individuals who meet the legal minimum age required by the laws of their jurisdiction, whichever is higher.
Where do you ship from?
Our fulfillment network includes warehouses in multiple countries. Orders are shipped from the location that provides the most efficient delivery based on the customer’s destination.
How many customers have you served?
Since launching in 2019, StickCorner has successfully completed 10,000+ orders and proudly served more than 2,000 customers worldwide. We remain committed to providing genuine products, reliable worldwide fulfillment, and professional customer service for every order.
Shipping and Delivery
How long does shipping take?
StickCorner offers worldwide shipping for adult customers. Standard shipping is provided through national postal services and generally takes 10–30 business days, depending on the destination country, customs procedures, local postal operations, and other factors outside our control. For customers who require faster delivery, DHL Express shipping is also available for an additional charge. Delivery times vary depending on the destination. For complete information about shipping methods, order processing, tracking numbers, and estimated delivery times, please review our Shipping Policy.
Will I receive a tracking number?
Yes. Every order shipped by StickCorner includes a tracking number. Once we dispatch your order, we will send you a shipping confirmation with tracking information so you can monitor your shipment throughout the delivery process.
Do you ship worldwide?
Yes. StickCorner ships to customers around the world. Orders are dispatched from the fulfillment center that provides the most efficient delivery route based on the customer’s destination.
Payments and Refunds
What payment methods do you accept?
StickCorner currently accepts cryptocurrency and Apple Gift Cards as payment methods. At this time, we do not accept traditional credit or debit card payments due to payment industry restrictions applicable to tobacco-related products. For complete information regarding accepted payment methods, payment procedures, and order confirmation, please review our Payment Policy.
When is my order processed?
We process orders only after we successfully receive and verify payment. Once we confirm your payment, we transfer your order to our fulfillment team for preparation and shipment.
Customers receive payment confirmation before the order enters the shipping process.
Can I cancel or modify my order?
If you need to change or cancel an order, please contact our customer support team as soon as possible. If we have not yet started processing your order, we will do our best to assist you. Once we process or ship an order, we may no longer be able to make changes or accept cancellations.
Customer Support
How can I contact StickCorner?
Our customer support team is available seven days a week through email. Most inquiries receive a response within 2–3 hours. For any questions regarding products, payments, shipping, order status, or general information visit our Contact Us page and our team will provide professional and friendly assistance as quickly as possible.